Shipping policy

Shipping Policy

Last Updated: July 2026

At Redlands Gardening, we are committed to delivering quality gardening products quickly and securely. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

After your order has been processed, you will receive a confirmation email containing your tracking information once it becomes available.

During holidays, seasonal promotions, or periods of high order volume, processing times may be extended slightly.

Shipping Times

Estimated delivery times vary depending on your location, product availability, and warehouse fulfillment.

United Kingdom
Estimated Delivery: 5–12 Business Days
United States
Estimated Delivery: 4–10 Business Days (when shipped from U.S. warehouses)
International fulfillment: 7–15 Business Days
Canada
Estimated Delivery: 7–15 Business Days
Australia & New Zealand
Estimated Delivery: 7–15 Business Days
Europe
Estimated Delivery: 6–14 Business Days
Rest of the World
Estimated Delivery: 10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Locations

To provide the best possible delivery experience, we fulfill orders through carefully selected fulfillment partners and suppliers.

Our products may be shipped from:

United States
United Kingdom
Europe
China
Other international fulfillment centers

Whenever possible, we prioritize shipping from the warehouse closest to the customer's delivery address to reduce transit time.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses.

This means you may receive multiple tracking numbers and deliveries on different dates.

There are no additional shipping charges for split shipments.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to become active after shipment.

Shipping Costs

We proudly offer:

FREE SHIPPING on all orders.

No minimum purchase is required unless otherwise stated during promotional events.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price.

Delayed Deliveries

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to:

Customs inspections
Severe weather
Carrier delays
Public holidays
High seasonal demand
Incorrect shipping information

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Redlands Gardening cannot be held responsible for packages delivered to an incorrectly entered address.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your address before the order ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Include:

Your order number
Photos (if applicable)
A description of the issue

We will work with the shipping carrier and our fulfillment partners to resolve the issue as quickly as possible.

Delivery Confirmation

Once tracking indicates that an order has been successfully delivered to the shipping address provided, Redlands Gardening is not responsible for lost or stolen packages. If you believe your package has been stolen, please contact your local carrier.

Need Assistance?

If you have any questions regarding your shipment, please contact our customer support team.

Email: bobselby1952@googlemail.com

We aim to respond to all inquiries within 24–48 business hours.